Privacy Policy

Effective Date: March 15, 2011
Last Updated: June 8, 2026

Introduction

Swiss Medica XXI (“Swiss Medica,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, submit medical information, receive medical services, or otherwise interact with us.

This Privacy Policy is intended to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

Data Controller

Swiss Medica XXI

Slovačka 90
Dobanovci 11271
Serbia

Phone: +381 11 4220667
Email: info@swissmedica21.com
Website: https://www.startstemcells.com

Privacy Contact

If you have questions regarding this Privacy Policy or the processing of your personal data, please contact:

Yuri Kravchenko

Privacy Manager

Swiss Medica XXI
Email: info@swissmedica21.com

Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

Full name
Email address
Telephone number
Country of residence
Date of birth
Medical history
Diagnostic reports
Laboratory results
Imaging studies
Treatment-related information
Information submitted through contact forms
Information submitted through Google Forms
Information provided by email or other communication channels

Health Information

In order to evaluate eligibility for treatment and provide medical services, we may collect and process health-related information, which may include:

Medical records
Diagnoses
Symptoms
Treatment history
Medication information
Test results
Physician reports

Health information is treated as sensitive personal data and is handled with enhanced confidentiality and security measures.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of visits
Referring website information
Cookie and tracking technology data

How We Use Your Information

We may use personal information for the following purposes:

Responding to inquiries
Evaluating eligibility for treatment
Providing medical consultations and healthcare services
Communicating regarding treatment options
Scheduling appointments
Maintaining patient records
Providing follow-up care
Processing payments
Improving our website and services
Sending marketing communications where permitted by law and with appropriate consent
Complying with legal and regulatory obligations

Legal Basis for Processing

Depending on the type of information and the purpose of processing, Swiss Medica may rely on one or more of the following legal bases under applicable data protection laws.

Purpose of Processing	Categories of Data	Legal Basis
Responding to inquiries and providing information about services	Name, email address, telephone number, country of residence	Pre-contractual measures and legitimate interests
Evaluating eligibility for treatment	Medical history, diagnostic reports, laboratory results, imaging studies, health information	Provision of healthcare services and explicit consent where required by applicable law
Providing medical treatment and follow-up care	Medical records, treatment records, health information, communications	Provision of healthcare services and compliance with legal obligations
Maintaining medical records	Medical records, treatment information, diagnostic data	Compliance with legal obligations and provision of healthcare services
Processing payments and billing	Contact details, payment information, billing records	Performance of a contract and compliance with legal obligations
Sending marketing communications	Email address, communication preferences	Consent
Website analytics and performance monitoring	IP address, cookie data, device information, browsing information	Consent and/or legitimate interests, depending on applicable law and user preferences
Compliance with legal, regulatory, and reporting obligations	Personal information and health information where required	Compliance with legal obligations
Protection of patients, staff, and public health	Relevant personal and health information	Protection of vital interests and compliance with legal obligations

How We Share Information

We may share personal information with:

Medical professionals involved in your care
Laboratories and diagnostic service providers
Technical and IT service providers
Customer relationship management providers
Email communication providers
Legal, accounting, and compliance advisors
Government authorities where required by law

We do not sell personal information to third parties.

Third-Party Services

To operate our website and provide services, we may use third-party platforms and providers, including:

Google Forms
Google Workspace
amoCRM
Maestro
Google Analytics 4
Google Ads
Meta Pixel
Microsoft Bing Advertising

These providers may process information on our behalf in accordance with their own privacy policies and applicable laws.

Advertising and analytics technologies, including Google Analytics 4, Google Ads, Meta Pixel, and Microsoft Bing Advertising, are activated only upon the user’s consent where such consent is required under applicable law. Users may manage their preferences through our cookie consent banner and cookie settings.

For additional information regarding our use of cookies and tracking technologies, please refer to our Cookie Policy.

International Data Transfers

As an international healthcare provider, Swiss Medica serves patients from multiple countries. Personal information may be transferred to and processed in jurisdictions outside your country of residence when necessary to provide healthcare services, communicate with patients, operate our business, or comply with legal obligations.

Where required by applicable law, we implement appropriate safeguards to protect personal information during international transfers. Such safeguards may include Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized transfer mechanisms and protections available under applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Examples may include:

Website inquiries: up to 24 months
Marketing consent records: until consent withdrawal
Medical records: as required by applicable healthcare regulations
Financial and billing records: as required by tax and accounting laws

Your Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of information
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with a competent supervisory authority

To exercise your privacy rights or submit a data protection request, please contact our Privacy Contact using the details provided above.

Data Security

Swiss Medica maintains administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Access to patient information is restricted to authorized personnel who require such access to perform their duties.

Marketing Communications

Where permitted by applicable law, we may send information regarding services, educational materials, events, newsletters, and other communications that may be of interest to you. Marketing communications are sent only where you have provided explicit consent, for example by checking the relevant opt-in box on our contact form.

You may unsubscribe from marketing communications at any time by following the instructions included in such communications or by contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and support advertising activities.

For detailed information regarding our use of cookies and tracking technologies, please refer to our Cookie Policy.

Children’s Privacy

Swiss Medica provides healthcare services to both adults and children. Where our services are provided to individuals under the age of 18, a parent, legal guardian, or other legally authorized representative must provide the necessary consents and authorizations on behalf of the minor, as required by applicable law.

We collect and process only the personal and health information reasonably necessary to evaluate eligibility for treatment, provide healthcare services, communicate with families, maintain medical records, and comply with legal and regulatory obligations.

Swiss Medica takes additional care to protect the privacy and confidentiality of information relating to minors and processes such information in accordance with applicable privacy, healthcare, and child protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page together with the revised “Last Updated” date.

We encourage you to review this Policy periodically. Where changes are material, we will take reasonable steps to notify affected users.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact: